FAQs

HOW DO I INSTALL MY NOZOUSTRAP?

 

NOZOU WARRANTY

Nozou provides Limited Lifetime Warranty for Materials & Workmanship. We stand behind the high quality standards of our products. Warranty will cover flaws in material and workmanship that occur during normal use.  If our product breaks due to workmanship defects, we will replace the product and if applicable provide you with an instore credit for the value of the product. However, negligence and misuses are not covered under our limited lifetime guarantee program. Cosmetic damages due to normal wear and tear does not impact the functionality of the product and is not covered under our warranty. Do not get rid of any piece of material that fails, costumer service will need to see the product to determine warranty eligibility. We reserve the right to limit the number of free replacements when there is excessive use or abuse of our guarantee. Contact us at contact@nozou.com to initiate a warranty issue. 

WHAT'S INCLUDED IN A SET?

A strap set comes with one Shoulder Carry Strap and two connection straps. With one set you will be able to carry your paddleboard as well as use the connection straps to connect to another paddleboard using Nozou Straps!

HOW MANY CONNECTION STRAPS DO I NEED TO CONNECT PADDLEBOARDS?

One connection strap per paddleboard is more than capable of keeping you side-by-side. We prefer using two connection straps per paddleboard as this allows us to use the straps to carry our paddleboards and keep us tight on the water when having picnics on the middle of the lake or letting our dog walk between paddleboards

I BOUGHT THE WRONG SIZE, WHAT DO I DO?

No worries! If you haven't already, make sure to check our SIZING GUIDE to walk you through what size fits best for your paddleboard. We accept exchanges within the USA, as long as the item is still new, in unused condition, with original packaging. Please contact our team at contact@nozou.com to initiate an exchange. After an exchange is started, please place an order for the new item. Your new item will be shipped and as soon as we receive the return you will receive a refund, minus shipping charges.

A BUCKLE BROKE, WHATS MY NEXT STEP?

Although each buckle is rated to hold up to 85lbs (39kg), a buckle may break due to a manufacturer defect, excessive force, or wear and tear.  With this in mind we created our straps with the ability to easily replace buckles! If a buckle happens to break, send us a message with a picture and we'll send a replacement, no questions asked. 

DO I LEAVE THE STRAPS ON WHILE PADDLEBOARDING?

Straps are designed to withstand the elements and can be left on while you paddleboard. Some prefer to strap them on before hitting the water to connect accessories to the D-rings while others like to put them on when they are ready to connect to another paddleboard.

WILL STRAPS SLOW ME DOWN?

There is very little drag created from the straps. Unless you're out racing and need to minimize drag, you wont feel the difference.