FAQs
HOW DO I INSTALL MY NOZOU STRAP?
WHAT'S INCLUDED IN A SET?
A strap set comes with one Shoulder Carry Strap and two connection straps. With one set you will be able to carry your paddleboard as well as use the connection straps to connect to another paddleboard using Nozou Straps!
WILL STRAPS SLOW ME DOWN?
Yes there is drag created from the straps that will slow you down. Our style of paddleboarding is intended for those wanting to connect and relax on the lake with speed not being at the forefront.
HOW MANY CONNECTION STRAPS DO I NEED TO CONNECT PADDLEBOARDS?
One connection strap per paddleboard is more than capable of keeping you side-by-side. We prefer using One complete set (two connection straps + shoulder strap) per paddleboard as this allows us to use the straps to carry our paddleboards and keep us tight on the water when having picnics on the middle of the lake or letting our dog walk between paddleboards
DO I LEAVE THE STRAPS ON WHILE PADDLEBOARDING?
Straps are designed to withstand the elements and can be left on while you paddleboard on the lake. Some prefer to attach them before hitting the water to connect accessories to the D-rings, while others like to put them on when they are ready to connect to another paddleboard.
However, we advise against the use of straps in fast-moving water. Safety measures like quick-release leashes should always be used in any moving water. Additionally, please be sure to familiarize yourself with local rules and regulations before using paddleboard equipment in moving water.
DO YOU MAKE CUSTOM SIZES?
Look no further if you are wanting a paddleboard strap for your small or giant paddleboard! We have made custom straps for customers to use on their Isle Megaladon paddleboard. During checkout select custom size and we will reach out to you for your paddleboard specification. Typically takes around a week to custom make and ship out.
NOZOU WARRANTY
Nozou provides Limited Lifetime Warranty for Materials & Workmanship. We stand behind the high quality standards of our products. Warranty will cover flaws in material and workmanship that occur during normal use. If our product breaks due to workmanship defects, we will replace the product and if applicable provide you with an in-store credit for the value of the product. However, negligence and misuses are not covered under our limited lifetime guarantee program. Cosmetic damages due to normal wear and tear does not impact the functionality of the product and is not covered under our warranty. Do not get rid of any piece of material that fails, costumer service will need to see the product to determine warranty eligibility. We reserve the right to limit the number of free replacements when there is excessive use or abuse of our guarantee. Contact us at contact@nozou.com to initiate a warranty issue.